Your item will normally be despatched within 3 working days (usually it will be the next working day) by Royal Mail Track and Trace, which (for UK) should reach you within 2-3 working days.

If there is a particular deadline you are aiming for, please give us a ring to confirm or select our next day delivery to guarantee your delivery date. If for some reason there is a delay in despatching your order, we will contact you to discuss it.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Yes, please read our full returns policy to find out more.

No. The ‘fur’ fabrics are 100% acrylic, but each fibre or ’hair’ is highly polished, which is what makes our fabrics so soft and silky - and feel just like real fur.

Some of our products can be washed in a washing machine and cool tumble dried and others will need to be dry cleaned. Please check the individual washing instructions on the products. Keep your faux fur looking beautiful and smooth by brushing it after washing.

All Helen Moore faux fur products are manufactured in the UK at our factory in Devon. Items from our Revival Collection are made in India in socially responsible factories using scraps let over from the fast fashion industry.

For measurements and sizing please select Additional information on the product page.

The Helen Moore Wedding Collection offers a choice of beautiful faux furs in a range of lovely accessories, however, if you have a different faux fur or style in mind please contact us and we will be happy to help.
Call customer services on 01884 861 005

We would love to hear from you. Please email your request to gill@helenmoore.com

Yes, Helen Moore gift cards can be ordered on our website.

Please enter your gift card code on the checkout page.

Please contact customer services on 01884 861005 or email customerservices@helenmoore.com